Most bookings confirm instantly. Some do not, because the operator reviews requests themselves rather than letting their calendar sell automatically.
When that happens, your bookings page shows the booking as paid and waiting for the operator to confirm. That is a real state, not an error:
- Your payment has been taken.
- Your request is with the operator.
- The status changes on that page when they answer, and you are emailed.
If the operator declines
You are refunded in full, to the card that paid. You do not have to ask for it.
If you need to travel and cannot wait
Tell us, quote the reference, and say when you need an answer by. We will chase the operator. We cannot make them answer faster, and we will not tell you they have confirmed when they have not.