How
Sign in, open your bookings, open the one you want to cancel and choose Cancel booking. You will be asked to confirm, and it cannot be undone.
If you cannot get to the site, or the experience starts within hours, write to us with the booking reference and we will do it for you.
What happens next
We ask the operator before touching your money.
- If the operator releases the booking, your place is given up and the full amount you paid is refunded to the card you paid with, automatically.
- If the operator will not release it, usually because their own deadline has passed, the booking stays exactly as it is and nothing is refunded. We tell you that plainly rather than take the booking away and keep the money.
Knowing the terms first
The operator sets the cancellation terms, and Trendetna does not add a policy on top of theirs or overrule them. Where an operator publishes a free-cancellation deadline, it is shown on the listing page and again beside the ticket you are choosing. Where they publish none, none is shown: we do not invent one.
The full policy, including what happens if a refund itself fails, is on the cancellations and refunds page.